A Little Oompa Love

I love, love, love Oompa!!  I love their products!  I love that there are two local stores!  I love that they play with our daughter when we go shop there!  I love that they don’t mind the mess we make either (we do clean up what we can).  I love their customer service and smiling faces when we walk through the doors!

We recently purchased this made by HABA.

[Haba Cash Register]

It is a Christmas gift for our daughter.  I have been unpacking everything before wrapping.  I want to check out the quality of the toys (less surprises later) and also make sure no pieces are missing or broken.  Plus, less after Christmas recycling. 

Well, I unpacked this toy one morning last week and was removing all the packaging, or what I thought was packaging (Note:  HABA is a Germany based company.  Most of the box is written in German and it came with no instructions.).  If you lift the lid where the buttons sit, there is a piece of foam underneath the buttons…packaging, or so I thought.  Once I removed it, I realized that it was not part of the packaging, but a very important part of the toy.  Once removed, it is virtually impossible to get back in place and the buttons are not functional once removed.  I was instantly sick to my stomach.  You see, this is a $40 toy.  Something I debated about getting our daughter because of the cost.  (Another side note:  I actually had a 10% off coupon I used and if you spent $50, you received a $10 gift card, so really I paid $26ish for it).  I called Oompa and the customer service rep told me I’d have to speak to a manager on Sunday.  I hauled my unhappy hinny into the store yesterday, only to be told that she could email the company and hopefully get a replacement part for me, but that she couldn’t refund my money.  I left her my information and left feeling a little defeated, but hopeful.  Well, I got a phone call from the Oompa manager before 11:00 a.m. today.  She had wonderful news:  HABA is going to send me a brand new register and a mailing labeling to mail back the non-working register!  Yay!!!  Thank goodness for great service!

Okay, so it was probably my fault, but again, the foam did look like packaging.  I will know this time and not remove it!  I think I may try to figure out something too so that our daughter doesn’t remove it while exploring and playing with the toy as the foam is exposed to little fingers.

I’m so grateful for the great service!  It is one of the stores I have fallen in love with and would be disappointed if I was left with a toy that didn’t work.  I will definitely continue to recommend the store to others and tell them about my experience and how it was resolved. 

Any stores you love? 

 

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